Return & Exchange Policy – NidraFit

Effective Date: 22/01/26
Last Updated: 22/01//26

We want you to feel confident shopping with us. If something’s not right with your order, we’re here to help. Please read our return and exchange policy carefully.

This Return & Exchange Policy forms part of our Terms of Service.

Eligibility for Returns & Exchanges

We accept returns only for items that are defective, damaged, or incorrect.
Return requests must be submitted within 30 days of delivery.
For damage/defects, please contact us within 5 days of delivery with photo evidence.
All returns must be pre-approved. To start a return, please submit a request using our Return Request Form.

Returns Are Accepted If:

You received a damaged, defective, or incorrect item.
Your order is significantly delayed beyond the estimated timeframe and has not arrived.
You contact us within 5 days of delivery with photo evidence (for damage/defects).
Your return request is submitted within 30 days of delivery and approved by our team.

Returns Are Not Accepted If:

The item doesn’t fit due to incorrect size selection.
The item has been worn, washed, used, altered, or damaged after delivery.
The item is returned without original packaging or tags.
You contact us later than 5 days after delivery regarding damage or defects.
The return request is submitted after 30 days from delivery.
The return is sent without prior approval from NidraFit.
For hygiene reasons, underwear and socks are not returnable unless faulty.

Who Pays for Return Shipping?

Customers are responsible for return shipping costs.
If the return is due to our error (e.g. wrong or damaged item sent), NidraFit will cover the shipping cost.

Refunds & Processing

Refunds are processed within 5 business days after we receive and approve your return.
No restocking fees are charged.

Exchanges

We accept exchanges only for defective, damaged, or incorrect items within 30 days.
Exchange requests must follow the same process as returns.

International Returns

Returns from international customers may take up to 3 months to reach our warehouse.
No refund will be processed until the return is complete and approved.
Customs fees and delays are not our responsibility.

What Happens Next?

Submit your return or exchange request.
If approved, we’ll send you return instructions.
Ship the item to our warehouse.
Once inspected, we’ll process your refund or send out your replacement.

Important Notes

All returns are handled manually and must follow our process.

Need Help?

If you have any questions, please contact us or use our Return Request Form.